With significant measures being taken across the country to combat the spread of COVID-19 (coronavirus), we want to reassure you that our standard terms and conditions apply.
To date, there are no confirmed cases in our workforce and action has been taken to protect the health and safety of our people and customers in relation to the spread of COVID-19 (coronavirus), in line with Australian Government recommendations.
We are committed to support you during the challenging conditions facing us all and thank you in turn for your support as we work together to ensure our people and customers continue to stay safe and healthy.
We will continue to monitor the situation with COVID-19. In case if your session is scheduled during lockdown, we will provide the service you have purchased in full or equivalent without the price increase as soon as lockdown ends within first 14 days after lockdown ends. As such if you have purchased maternity package and the baby is born during lockdown, the payment from your maternity photo shoot will be transferred to the baby photo shoot. Please contact us as soon as lockdown is over to schedule your session.
If you have purchased one of our promotional low cost packages under $400 with Non Refundable Booking Fee, the Non Refundable Booking Fee can not be refunded. The service you have purchased or equivalent, will be provided to you in full as per ACCC COVID-19 (coronavirus) advice and Australian Consumer Law (‘the ACL’):
https://www.accc.gov.au/business/anti-competitive-behaviour/covid-19-anti-competitive-behaviour
- If cancellation occurs due to government restrictions, it is unlikely the customer will be entitled to a refund under the Consumer guarantee provisions of the Australian Consumer Law.
- A business is still required to honour its existing terms and conditions, including in respect to cancellation and change policies. The relevant terms and conditions are those in effect at the time your customer made their booking, i.e. you cannot retrospectively change these.
- You may agree to postponing the services until a later date.
Also:
- If cancellation occurs due to government restrictions, it is unlikely the customer will be entitled to a refund under the Consumer guarantee provisions of the Australian Consumer Law.
- Whether your customer is entitled to a refund of their deposit will depend on your contract’s terms and conditions at the time of the booking.
Our contract’s terms and conditions with you are listed in your online receipt and if it includes term “Non refundable booking fee”, it can not be refunded and service will be provided within 14 days after lockdown is lifted.
Also:
- You will need to honour any verbal or written representations you made to your customer about how you will handle their deposit or upfront payment if there is a change or cancellation of their booking.
- If cancellation occurs due to government restrictions, it is unlikely the customer will be entitled to a refund under Consumer guarantee provisions of the Australian Consumer Law.