Our goal at Hunt Photography is your complete satisfaction with your purchase.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Baby Photography Australia has a strict refund policy. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Baby Photography Australia sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify Baby Photography Australia, before receiving the incorrect photograph. Refunds will not be given due to not liking a photo or selecting an incorrect photo after the buyer has already received the photograph. If a mistaken photo is sent to the buyer, as documented on the invoice, Baby Photography Australia will send the correct photo to the buyer free of charge.
Due to the nature of custom photography, all sales are final. Hunt Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect. Please make your selection carefully before ordering and if you have any questions please contact us at 0405 080 636 or email: jh@huntphotography.com.au
Due to the nature of digital photography and the fact that all photographs may be viewed by the client on our website prior to purchase, once orders have been sent, Hunt Photography has a strict NO REFUND/RETURN/EXCHANGE POLICY.
Albums ordered are considered a custom product and therefore there are no refunds/returns or exchanges unless:
A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received
Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received)
In the event the order was erroneously processed such as an error made on the size of the book or color/style etc., compared to the original recorded order.
Events Photography
Refunds are covered in the following guidelines:
Where a deposit payment is made and photo shoot is scheduled and the photo shoot is cancelled, there will be no refund.
Where a full payment is made and photo shoot is scheduled and the photo shoot is cancelled, there will be no refund.
Portrait Photography Location/Studio Shoot
If a deposit is made it is not refundable under any circumstances
If a full payment is made it is not refundable under any circumstances
Re-scheduling your photo shoot
Once your photo shoot have been scheduled and the time slot have been allocated to you, confirmed and purchased it can not be re-scheduled or refunded.
Non Refundable Booking Deposit
You are allocating your studio time by placing your order with the Non Refundable Booking Deposit. Your time slot is fixed and can not be re scheduled or cancelled. If you have a change of mind or for any other reason the Non Refundable Booking deposit will not be refunded under any circumstances.
Payment
Each photo session has to be paid in full before the photo session. Photo session will not start until the full payment is received.
In the event of booking a package that includes several photo shoots with the Booking Deposit, the package has to be paid in full before the first photo session.
If the full package payment is not received on the day of your first photo shoot, your order will be cancelled and the Non Refundable Booking deposit will not be refunded.
If you are late
Please arrive in time as we have several shoots booked daily back to back. We have confirmed bookings prior to and after your allocated time slot. For this reason, we can not be flexible or extend your allocated booking time. In the event that you are late you will lose your allocated time and it can not be made up or rescheduled at a later time slot or date. We would not expect other customers to interfere with your time slot in the studio. And we would not expect you to interrupt our other customers as well.
If you are late full payment is still required.
Images with Digital Backdrops
Images with digital backdrops are not included in any of our packages. Images with digital backdrops are only available as an additional bonus to customers in the event that the baby has settled into a certain pose that is suitable for a digital backdrop. We reserve the right to select the photos for digital backdrops in the event if we have at least one photo of the baby suitable to be able to utilise a digital backdrop. It solely at the photographer’s discretion as to whether to include an image with the digital backdrop as a bonus.
Images with Digital Backdrops that are listed below:
Nappies
We do not take nappies off during our photo sessions
Feeding a child over 1yo
We are required to keep our studio clean so you will not be able to feed a child over 1 year old in our studio.
Packages with free photo shoots
Photo shoots with free photo shoot options are sold as a complete package deal. If buyers elect for any reason not to take up any or all of the package deal, no refunds in part or full can be provided.
Wet weather
In the wet weather event outdoor photo shoots will be rescheduled within the next 3 weeks of your original photo shoot date. If you have booked the maternity photo shoot and in the wet weather event your photo shoot have been rescheduled and the baby is born before the rescheduled photo shoot, no refund will be issued. For this reason we do not recommend booking maternity photo shoots after 36 weeks of pregnancy.